GENERAL FAQ

We are proudly seasonal, meaning we release our collections every 3-4 months or each growing season. Never miss out on a single new release by signing up here for our emails. 

You can find all of our events listed here.

The online recycle program is coming soon! Automatically after your third order we send out a compostable mailer for you to fill up and mail back. But we are working to make this process even smoother! You can always recycle in person at an event near you.

Please email, info@petalsforjean.com and we will get that sorted out for you. Please try resetting your password and/or resetting your email.

We use a gentle eco preservative in our products, they will last up to one year. If your products are exposed to high heat, place in the refrigerator for 30 minutes to 1 hour.

We are able to guarantee that our products are 100% vegan. 

Your products are being processed in an area that processes soy wax. In general, if you are allergic to a specific ingredient add that into your notes to seller at checkout and we’ll work with you to create something custom we know you’ll love. For sensitive skin, we recommend our Fragrance Body Lotion.

We always recommend performing a spot test to safely check skin compatibility by adding a small amount of product to the skin and waiting a minimum of 10 minutes, if allergy occurs stop use and contact physician or seek immediate medical help. 


Shipping FAQ

Processing Time:

Current processing time is 1-3 business days however if you are reading this during the holiday season please allow for 1 week processing time. I appreciate your support and understanding that we are not Amazon, we are Petals for Jean, your local small business.

Contact Information

Sometimes we need to contact you about your order, it is easiest for all parties if you create an account with accurate and up to date information. Create your account here. 

International shipping…

Thank you for being interested in PFJ, one day we will. 

We do not ship internationally at this time.

I shipped my order to the wrong address?

Oh no, quick email info@petalsforjean.com and if it hasn't left our hands yet we can still help you. If it has, I’m very sorry, but there may be nothing we can do but please contact the USPS as they may be able to help. To prevent this from happening may I suggest creating an account? By doing so, you can store your address and enjoy faster check out.

I have a missing item in my package?

I’m so sorry, email info@petalsforjean.com and can sort that out for you.

When is your next event?

You can find all of our events listed here.

Shipping cost?

We try our very best to pass any savings we get to our amazing customers and add a smidgen of cost for handling. But unfortunately USPS controls the cost of shipping and is the most affordable way for you to receive your goodies. 

If you are reading this and its between October to December be sure to place your holiday orders as soon as you see the winter release email to avoid delays. You can sign up for our newsletter here.

Refunds/ Returns and Exchanges

Send over the full story to info@petalsforjean.com we don't issue refunds for not liking the smell, color or design...because that would be weird. However, if we can, we help you find something you’ll love.

My package was damaged?

Send over the full story and a photo to info@petalsforjean.com and we’ll get it sorted out for you.

I would like to combine my 2 orders I just placed?

Sure, sometimes we can accommodate this if notified in time. As always, email info@petalsforjean.com

Privacy Policy….

PFJ never sells your information, emails, spam or abuses your personal information in any way.

Subcription FAQ

Love the item? Get it to your door every month, never run out of your favorite things again. This subscription is to receive this particular item in this scent every month.

Subscriptions ship free every month. 

Sure! Ill combine them for you, just send an email to info@petalsforjean.com so I can note them in your account.

Sure, feel free to cancel within your account.

Subscriptions will ship the 1st of every month. If you place a subscription order, you will receive your subscription the 1st of the next month as well as your initial order.

Ways to save: Recycle your container at an event leave a review for your exclusive coupon reward and follow us on instagram so you don’t miss a sale.

Please email info@petalsforjean.com and update your shipping information within your account as soon as possible preferably 2 weeks prior (the 15 of the previous month).